Subscription and Purchase Options Cancellation Policy

Last updated: August 31, 2026

This policy applies to automatically renewing subscriptions and any other recurring or deferred purchase options offered by PetsCarrier.

The billing frequency, recurring price, products included, delivery schedule, and any minimum commitment will be displayed before checkout and included in the customer’s order confirmation.

Automatic Renewal

By purchasing a subscription, you authorize PetsCarrier and its authorized payment providers to charge your selected payment method automatically at the price and frequency displayed at checkout, plus any applicable shipping charges and taxes.

Your subscription will continue to renew until it is canceled, unless a fixed subscription term or end date is clearly disclosed before purchase.

How to Cancel a Subscription

You may cancel an eligible subscription before the next scheduled charge by:

• Signing in to your customer account and using the subscription-management option, when available; or
• Emailing support@petscarrier.com with your name, email address, and subscription or order number.

To help prevent the next recurring order from being processed, submit your cancellation request before the next scheduled billing date.

Cancellation takes effect for future subscription renewals. Canceling a subscription does not automatically cancel or refund an order that has already been charged, processed, or shipped.

Orders Already Processed or Shipped

If a recurring order has already been charged or entered processing before the cancellation request is completed, that order may still be fulfilled.

An eligible product from a processed or shipped subscription order may be returned according to our Returns, Refunds & Exchanges Policy. Return eligibility, product-condition requirements, shipping responsibilities, and refund timing continue to apply.

Original expedited shipping charges, subscription charges for an already processed order, and other non-refundable charges are not automatically refunded solely because the subscription is later canceled.

Pausing, Skipping, or Changing a Subscription

Depending on the subscription plan and the features available in your customer account, you may be able to:

• Pause the subscription
• Skip an upcoming delivery
• Change the delivery frequency
• Change the subscribed product or variant
• Update the shipping address
• Update the payment method

Changes must be completed before the next scheduled order enters processing. A requested change is not guaranteed to apply to an order that has already been charged, processed, or shipped.

Product substitutions, size changes, or other changes may result in a different recurring price. Any applicable price difference will be displayed or confirmed before the change takes effect.

Subscription Prices and Discounts

The recurring price and any subscription discount will be displayed before checkout.

If an introductory discount, free trial, reduced first payment, or limited promotional period applies, the regular recurring price and the date or billing cycle when it begins will be disclosed before purchase.

Unless otherwise stated, promotional discounts apply only for the period or number of billing cycles shown at checkout.

We may change a recurring subscription price where permitted by law. If a price change affects a future renewal, we will provide any notice or obtain any consent required by applicable law before charging the new price.

Failed or Declined Payments

If a recurring payment is declined, expired, or otherwise unsuccessful, PetsCarrier or its subscription-payment provider may notify you and retry the payment.

You are responsible for maintaining an accurate payment method and shipping address.

A subscription may be paused or canceled after repeated unsuccessful payment attempts. Canceling a subscription because of a failed payment does not remove responsibility for an order that was successfully charged and processed.

Refunds

Canceling a subscription stops eligible future renewals but does not automatically create a refund for previous subscription payments or orders that have already been charged.

Refunds for products are governed by our Returns, Refunds & Exchanges Policy.

If an order contains a verified defective, damaged, or incorrect item, contact support@petscarrier.com. Optional protection is not required for a verified manufacturing defect, shipping damage, or an incorrect item sent by PetsCarrier.

Optional One-Time Services

Optional one-time services, including the Size & Style Fit Guarantee, 90-Day Replacement Service, and Shipping Protection, are not automatically renewing subscriptions unless they are expressly identified as recurring before checkout.

Cancellation, coverage, claim, and refund conditions for these one-time services are governed by our Optional Services & Protection Terms.

Preorders and Other Purchase Options

If PetsCarrier offers a preorder, deferred-payment option, or try-before-you-buy option, the applicable payment date, cancellation deadline, fulfillment schedule, and other material conditions will be displayed before checkout.

A cancellation request submitted after payment, processing, or fulfillment has begun may be subject to the terms disclosed for that purchase option and our Returns, Refunds & Exchanges Policy.

PetsCarrier Cancellation Rights

PetsCarrier may cancel or decline to renew a subscription because of:

• Product discontinuation or unavailability
• Repeated payment failures
• Incorrect or undeliverable shipping information
• Suspected fraud or abuse
• Violation of our Terms of Service
• Legal, regulatory, or operational requirements

If PetsCarrier cancels a subscription, future recurring charges will stop. If we cancel an order after successfully collecting payment and do not fulfill it, the applicable amount will be refunded to the original payment method.

Consumer Rights

Nothing in this policy limits any cancellation, refund, withdrawal, or other consumer right that cannot legally be excluded.

Contact Us

For subscription cancellation or account assistance, email support@petscarrier.com.

Please include the email address used for the subscription and the relevant subscription or order number.

Our customer support team normally responds within 1–2 business days.