Contact information
Business Information
Legal company name: ROME ROAD TECHNOLOGY LIMITEDRegistered business address: UNIT D3, 11/F, LUK HOPINDUSTRIAL BUILDING, NO.8 LUKHOP STREET, SAN PO KONG HK
Trade name: PetsCarrier
Website: https://petscarrier.com
Customer support: support@petscarrier.com
Customer Support Hours
Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Saturday–Sunday: 10:00 AM–4:00 PM Eastern Time
Messages are normally answered within 1–2 business days. Response times may be longer during weekends, holidays, or high-volume periods.
Order Support
For questions about an existing order, include the following information in your email:
- Order number
- Email address used to place the order
- A brief description of the request
- Clear photographs if an item is damaged, defective, incorrect, or missing
Returns, Exchanges, and Service Requests
Before submitting a return, exchange, replacement, fit-guarantee, or shipping-protection request, please review the applicable policy:
Submitting a request does not automatically confirm eligibility. Requests are reviewed according to the terms applicable to the original order.