Frequently Asked Questions
Product and Fit
What makes the SafeSwim™ life jacket different?
SafeSwim™ combines body flotation with a padded chin-support float designed to provide additional head support in the water.
It also includes adjustable straps, a top grab handle, bright color options, and an open front-leg design for comfortable paddling.
SafeSwim™ is a swimming aid and not a substitute for active adult supervision.
How do I choose the right size?
Measure the widest part of your dog’s chest while your dog is standing naturally. Chest girth is the most important measurement.
Do not choose a size using breed or weight alone. If your dog falls between sizes, contact support@petscarrier.com before ordering.
How should the life jacket fit?
The jacket should feel secure without restricting breathing or movement.
- You should be able to slide approximately two fingers beneath each strap.
- The jacket should not rotate or slide excessively.
- The chin float should sit beneath the jaw without pressing against the throat.
- Your dog should be able to walk and move its front legs comfortably.
Always complete the first fitting indoors while your dog and the product are completely dry.
Can my dog try it on before I decide?
Yes. Your dog may carefully try the life jacket on indoors while completely dry.
To remain eligible for a standard return, the product must not be used in water, washed, soiled, damaged, or show signs of wear.
Does the life jacket mean my dog can swim unsupervised?
No. Never leave a dog unattended in or near water.
This product is a buoyancy aid and cannot prevent drowning in every situation. Water conditions, fatigue, health, fit, and swimming ability can all affect performance.
How should I introduce my dog to the life jacket?
Allow your dog to smell and inspect the jacket first. Use short, positive fitting sessions with treats.
Begin in shallow, calm water and keep your dog within immediate reach. Do not begin in deep water, strong current, surf, or from a moving boat.
Shipping and Delivery
How long does shipping take?
Orders normally process within 1–3 business days.
Standard delivery within the United States is typically 7–12 business days after dispatch.
Do you offer free shipping?
Yes. We currently offer free standard shipping to eligible addresses within the United States.
Optional Shipping Protection is separate from standard shipping and does not make delivery faster.
When will I receive tracking?
You will receive tracking information by email after your order ships.
Tracking may take 2–3 business days to show movement while the carrier receives and scans the package.
What should I do if tracking says delivered but I cannot find my package?
- Check around the delivery location.
- Ask household members or neighbors.
- Allow up to 48 hours, as some carriers scan packages early.
- Contact the shipping carrier using your tracking number.
- Email support@petscarrier.com if the package remains missing.
Returns and Exchanges
What is the standard return policy?
Eligible unused items may be returned or exchanged within 30 days after delivery.
The product must be unused in water, unwashed, free from pet hair, odors, stains, damage, and visible wear, and returned with its original tags, accessories, and packaging.
What does Free Returns mean?
For an eligible order delivered within the United States, PetsCarrier provides one prepaid return label for the first approved standard return from that order.
Free Returns does not mean that used, washed, damaged, or otherwise ineligible products can be returned without restriction.
Can I return a life jacket after using it in water?
A life jacket used in water is not eligible for a standard change-of-mind or sizing return.
This restriction does not prevent an approved claim involving a verified manufacturing defect or eligible coverage purchased with the order.
Can I change or cancel my order?
Email support@petscarrier.com within 12 hours after purchase.
We will try to help, but changes or cancellations cannot be guaranteed after processing begins.
Optional Services
Are the optional services required?
No. Size & Style Fit Guarantee, 90-Day Replacement Service, and Shipping Protection are optional paid services.
They may be removed before completing checkout. Services included in your purchase will appear in your cart, checkout, and order confirmation.
What does the Size & Style Fit Guarantee include?
It provides one replacement SafeSwim™ life jacket in a different available size or color if the original selection is unsuitable.
The request must be submitted within 30 days after delivery, and the guarantee must appear in the original order.
The service provides one replacement per covered life jacket and not a cash refund.
Do I have to return the original jacket under the Fit Guarantee?
PetsCarrier will tell you whether the original product must be returned after reviewing your request.
Do not send a product back before receiving return instructions.
What does the 90-Day Replacement Service cover?
It provides one replacement for eligible accidental damage occurring during normal, supervised use within 90 calendar days after delivery.
Eligible incidents may include an accidentally broken buckle, torn adjustment strap, outer-fabric damage, or seam separation.
What is not covered by the 90-Day Replacement Service?
The service does not cover loss, theft, intentional damage, chewing, destructive pet behavior, incorrect sizing, improper adjustment, cosmetic wear, normal aging, commercial use, or repeated claims.
What does Shipping Protection cover?
Shipping Protection provides additional assistance for eligible protected packages that are lost, damaged during transit, confirmed delivered but not received, or stolen shortly after delivery.
Reporting periods and exclusions apply. Review the Optional Services & Protection Terms for full details.
Can I receive more than one replacement for the same incident?
No. A customer cannot receive multiple refunds or replacements for the same product or incident under different policies or optional services.
Accessories and Gifts
Can I return the Dog Quick-Drying Towel?
A purchased towel may qualify for a standard return if it is unused, unwashed, free from pet hair, stains, odors, and damage, and returned in its original packaging.
Used or washed towels cannot be returned for change-of-mind reasons.
Can promotional gifts be returned for cash?
No. Promotional gifts have no cash value and cannot be returned separately for a refund or store credit.
What happens to the free gift if I return a bundle?
The unused promotional gift must be returned with the qualifying bundle.
If the gift is not returned, its displayed retail value may be deducted from the refund.
Cleaning and Care
How do I clean the life jacket?
Rinse it with fresh, cool water after each use, especially after saltwater or chlorinated water.
Use mild soap only when necessary. Do not bleach, iron, dry clean, or machine dry. Air-dry completely in the shade before storage.
Still Need Help?
Email support@petscarrier.com with your order number.
Our customer support team normally responds within 1–2 business days.